Privacy policy

Create Academy respect your privacy, and will only collect and use personal data in ways that are laid out in this Privacy Policy, and that are consistent with your rights and our obligations under the law.

This Privacy Policy applies to the Create Academy websites and related subdomains, mobile applications, and media (our “website”) managed by Create Academy Ltd. (“Create Academy”, “we”, or “us”).  Our website online courses and related services are hereinafter collectively referred to as our “Services”.

This Privacy Policy only concerns the processing of data for which Create Academy is data controller. Create Academy is the data controller for the processing of personal data in relation to Create Academy accounts and in relation to the use of our website. Teachable Inc. is the data controller for myTeachable accounts. This privacy policy will explain how our company uses the personal data we collect from you when you use our website.

Please read this Privacy Policy carefully. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our Services. If you do not accept and do not agree with this Privacy Policy, you must stop using our Services immediately.

Information About Us

Our site is owned and operated by Create Academy Ltd, a limited company registered in England under company number 11392825.

Our registered address is Main Yard Studios, 90 Wallis Rd, London, E9 5LN.

VAT number 343316228

What Does This Policy Cover?

This Privacy Policy applies only to your use of our Services. Our Services may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What are your data protection rights?

Create Academy would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Create Academy for copies of your personal data.

The right to rectification – You have the right to request that Create Academy correct any information you believe is inaccurate. You also have the right to request Create Academy to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Create Academy erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Create Academy restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Create Academy processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Create Academy transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you, but will aim to respond immediately. 

If you would like to exercise any of these rights, please contact us using the details in Part

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

Outline of topics

  1. What data do we collect
  2. How do we collect your data
  3. How will we use your data
  4. How do we store your data
  5. Marketing
  6. What are cookies
  7. How do we use cookies
  8. How to manage your cookie
  9. Changes to our privacy policy
  10. 10. How to contact us
  11. 11. How to contact the appropriate authorities

1. What data do we collect?

Depending upon your use of our Services, we may collect some or all of the following personal and non-personal data:

  • Name;
  • Email address;
  • Age bracket;
  • Location where you were when the order was placed;
  • IP address;
  • Web browser type and version;
  • Operating system;

2. How do we collect your data?

You directly provide Create Academy with most of the data we collect. We collect data and process data when you:

  • Place an order for any of our products or services.
  • Contact us via our website.
  • Visit our website and consent to Cookies.

3. How will we use your data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

  • Providing and managing your account;
  • Providing and managing your access to our Services;
  • Personalising and tailoring your experience on our Services;
  • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by emailing [email protected])

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

When Create Academy processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Third Parties (including Intercom and Google Analytics) whose content appears on our services may use third-party Cookies. Please refer to Part 6 & 7 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so.

4. How do we store your data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Your name and email address will be retained as long as you need to have an account with us. If you want to delete your account, you can do so by contacting us. We provide access for life, however if you would like to remove your content, then contact us.

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law. We do not physically store your data ourselves. We use a market-leading third party provider, who are fully GDPR and PCI compliant.

5. Marketing

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

You have the right at any time to stop Create Academy from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us at [email protected].

6. What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. If you agree to allow Cookies when using our Services, we may collect information about you automatically.

For further information, visit allaboutcookies.org.

7. How do we use cookies, and what type of cookies do we use?

Our Services may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Services.

By using our Services, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our Services for providing chat support, measuring and optimizing features and tracking the success of our adverts shown on other web sites. For more details, please refer to the table below. These third-party Cookies are not integral to the functioning of our Services and your use and experience of our Services will not be impaired by refusing consent to them.

All Cookies used by and on our Services are used in accordance with current Cookie Law.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie

Purpose

Strictly Necessary

__cfduid

Functionality

Yes

_session_id

Functionality

Yes

_ahoy_visitor

Functionality

No

_afid

Pending

No

fs_uid

Pending

No

and the following third-party Cookies may be placed on your computer or device:

Name of Cookie

Purpose

Strictly Necessary

_ajs_user_id

Analytics

No

ajs_anonymous_id

Analytics

No

__cfduid

Speeds up page loading

No

_fbp

Targeting / Advertising

No

_fbc

Targeting / Advertising

No

_ga

Analytics

No

_gid

Analytics

No

intercom-id-v3vh2jsw

On-site support chat

Yes, for support chat

intercom-session-v3vh2jsw

On-site support chat

Yes, for support chat

affiliate_code

Targeting / Advertising

No

8. How to manage cookies

You can set your browser not to accept cookies, and the above website – allaboutcookies.org. – tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

9. Changes to our privacy policy

Create Academy keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 18 June 2020.

10. How to contact us

If you would like to contact us for any reason, please either email [email protected] or write to us at Main Yard Studios 90 Wallis Road, London E9 5LN.

11. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Create Academy has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office via their website: https://ico.org.uk/global/contact-us/